Refund and Return Policy – SVC Marine

Last updated: October 2025

At SVC Marine Services Co., Ltd., we aim to build long-term trust with our global clients by ensuring transparency and fairness in every transaction. Because our business covers several specialized maritime services — including Ship Sale & Purchase, Ship Repair & Drydocking, and Marine Supply — the refund and return conditions may vary depending on the nature of each service.

1. Ship Sale & Purchase Transactions

All vessel sale and purchase transactions are governed by the SALEFORM 2012 (Norwegian Shipbrokers’ Association Memorandum of Agreement) or its equivalent international standards.

  • Once a Deposit (10%) has been paid, it becomes non-refundable except under specific circumstances defined in the signed MOA (e.g., failed delivery or breach by Sellers).
  • The Balance payment (90%) is made upon physical delivery of the vessel and completion of all agreed documentation.
  • Refunds, if any, will strictly follow the MOA clauses and be processed via the same bank channel originally used.

2. Ship Supply & Provisions Delivery

For ship supply, bonded stores, provisions, or spare parts delivered to vessels calling at Vietnamese ports:

  • Goods are usually supplied against Captain’s or Chief Steward’s confirmation onboard.
  • Payment is normally processed after delivery and acceptance by the vessel or shipowner.
  • If any item is found defective or incorrect in quantity, a return or replacement request must be made within 7 working days of delivery, accompanied by photo/video evidence.
  • Perishable food items and consumables are non-returnable once opened or used.

3. Ship Repair & Drydocking Services

For ship repair, underwater work, or technical services provided by SVC Marine:

  • Due to the nature of repair and fabrication work, returns are not applicable.
  • However, all repair jobs carry a warranty period of 3–12 months depending on the type of work (e.g., hull steel renewal, mechanical repairs, electrical components, etc.).
  • Any claim must be supported by an inspection report and communicated within the warranty period.

4. Refund & Processing Time

  • Approved refunds (if applicable) will be processed via the original payment method within 7–14 business days.
  • All international transactions are handled in USD via SWIFT transfer, and any bank charges will be deducted accordingly.

5. Contact for Refund or Return Requests

For any inquiry regarding refund, replacement, or warranty claims, please contact:

SVC Marine Services Co., Ltd.
📍 Lot B Vung Ang Economic Zone, Ha Tinh, Vietnam
📞 +84 988 701 231
📧 info@svcmarine.com
🌐 https://svcmarine.com

6. Important Notice

SVC Marine reserves the right to amend this policy in accordance with international shipping practice and Vietnamese commercial regulations. Clients are encouraged to review this page periodically to stay informed of any updates.